Refund policy

Kindly Stubborn — Return and Refund Policy

RETURN AND REFUND POLICY

Thank you for shopping with Kindly Stubborn. We want you to feel confident when purchasing our digital products. Please review this policy carefully before completing your purchase.

DIGITAL PRODUCTS

Kindly Stubborn primarily sells digital products, including but not limited to planners, journals, worksheets, templates, printables, and other downloadable resources.

Because our products are digital and are delivered electronically, they cannot be physically returned once they have been delivered, downloaded, or accessed.

For this reason, all digital product sales are generally final and non-refundable once the digital content has been delivered or accessed, except where a refund or other remedy is required by applicable law.

PLEASE REVIEW BEFORE PURCHASING

Before completing your purchase, please carefully review the product description and any information regarding file type, size, format, compatibility, and intended use.

Customers are responsible for ensuring they have the appropriate device, software, application, or printer required to access or use the purchased product.

Please note that colours and formatting may appear differently depending on your screen, device, printer, paper, or print settings.

DUPLICATE PURCHASES

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

We will review duplicate-purchase requests individually and may issue a refund for the duplicate transaction where appropriate.

INCORRECT OR DEFECTIVE FILES

If you receive the wrong file, a corrupted file, or a file that does not function as described, please contact us.

We will make reasonable efforts to correct the issue, which may include providing a replacement or corrected file.

If we are unable to resolve the issue, a refund or other appropriate remedy may be provided where applicable.

DOWNLOAD OR ACCESS ISSUES

If you experience difficulty downloading or accessing your purchase, please contact us before purchasing the product again.

We will be happy to help troubleshoot the issue or provide reasonable assistance accessing your purchased files.

A temporary download, email, device, software, or technical issue does not automatically qualify a purchase for a refund if the purchased product can otherwise be provided or accessed.

CHANGE OF MIND

Because digital products cannot be returned after delivery or access, we generally cannot provide refunds for change-of-mind purchases, accidental purchases other than qualifying duplicate purchases, or situations where a customer decides they no longer want or need the product.

This does not affect any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

PHYSICAL PRODUCTS

If Kindly Stubborn offers physical products in the future, separate return, refund, and shipping conditions may apply. Those conditions will be provided with the applicable product or through an updated version of this policy.

REFUND PROCESSING

If a refund is approved, it will generally be returned to the original payment method used for the purchase.

Processing times may vary depending on your bank, credit-card provider, payment processor, or other financial institution.

CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be waived under applicable law.

CONTACT US

If you have a problem with your order or need assistance with a digital product, please contact us at:

Kindly Stubborn

Email: melissaquesnel4@outlook.com

Please include your name, order number, and a brief description of the issue so we can assist you.